Security & Privacy Information
Online credit card payment for race entries is provided by Cool Running New Zealand, who provide
the infrastructure to collect
the payment from your credit card and pass that payment on to the race director. Your credit
card statement will show amounts charged by "Cool Running New Zealand". Please direct any
queries about the actual debit (ie timing, amount, etc) to Cool Running (contact details
here). Please direct any queries about your race entry (eg mailing out of race numbers)
to the race director of the race concerned at firstname.lastname@example.org.
When you register online, there are two parts to the process. On submission of your
registration form your entry details (name, address, grade, etc) are sent to the race
director by email or via a similar low-security process. When you
proceed to the 'pay by credit card' screen your transactions are encrypted using the
industry standard 128-bit SSL. This means that your credit card details cannot be
intercepted during transmission from your computer to our server. Credit card details are
stored in our online database and can only be accessed by Cool Running staff with the
appropriate password. Credit card details are passed to our bank either via PIN-protected
telephone keypad or via a secure website again encrypted using SSL. Your credit card details
are normally erased from our database one month after your payment.
Your personal data supplied online is used only for the purposes of (a) communicating your
entry to the race director and (b) processing your credit card payment. Personal information
is stored on our email server accessible by Cool Running staff with the appropriate password.
To process your entry, your data is passed to the race director or race secretary, from
If you wish to obtain a refund of your entry fee you must take this up with the race director.
If the race director authorises a refund, this will made by a credit to the credit card to which
the entry fee was originally charged. Under no circumstances will cash or cheque refunds
be made against credit card payments.